Safety & crisis protocol

If you need help right now

• Australia: Lifeline 13 11 14 (call, or text 0477 13 11 14) · Suicide Call Back Service 1300 659 467 · Beyond Blue 1300 22 4636 · Emergency 000
• United States: Call or text 988 (Suicide & Crisis Lifeline) · Text HOME to 741741 · Emergency 911
• United Kingdom: Samaritans 116 123 · Text SHOUT to 85258 · Emergency 999
• Canada: Call or text 988 · Emergency 911
• New Zealand: Call or text 1737 · Emergency 111
• Elsewhere: findahelpline.com lists services by country.

What our Guide does

WayFinder's Guide is an AI coach for reflection and life design. It is not a crisis service, is not monitored by humans in real time, and is not a substitute for professional care. Our protocol:

1. Disclosure. The Guide tells you it is an AI at the start of every conversation, again after any long gap, and whenever you ask.
2. Detection. Every message is screened for language suggesting suicidal thoughts, self-harm, abuse or danger to others.
3. Interruption. If crisis language is detected, the Guide stops coaching. It responds with care, states clearly that it is an AI and that you need a real person, and gives the crisis lines for your country.
4. No clinical role. The Guide never diagnoses, never labels you with a condition, and never advises on medication. If your messages suggest ongoing distress beyond coaching, it will recommend — once, gently — that you talk to a professional.
5. Review. Flagged conversations are reviewed by our team to improve this protocol. They are never shared externally or used for marketing.
6. Adults only. If you indicate you are under 18 the Guide will stop and point you to age-appropriate services.

Something wrong?

If the Guide responded badly to a difficult moment, please tell us at support@example.com. We read every one of these.